FAQ

Welcome to the Magily Limited FAQ page. Here you'll find answers to the most commonly asked questions about our products, services, and policies. If you need further assistance, please don't hesitate to contact us.

About Magily Limited

Q: What is Magily Limited?

A: Magily Limited is a UK-based company specializing in the design, manufacture, and sale of high-quality iPhone cases. We are dedicated to providing stylish and durable cases that protect your device and enhance its appearance.

Q: Where are you located?

A: We are located at 134 Elburton Road, Elburton, Plymouth PL9 8JB, United Kingdom/

Products

Q: What types of iPhone cases do you offer?

A: We offer a wide range of iPhone cases, including sleek minimalistic designs, robust rugged cases, and fashionable options with various colors and patterns.

Q: Are your cases compatible with wireless charging?

A: Yes, all our cases are designed to be compatible with wireless charging.

Ordering and Payment

Q: How can I place an order?

A: You can place an order directly on our website by selecting your desired product, adding it to your cart, and following the checkout process.

Q: What payment methods do you accept?

A: We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Q: Will I receive a confirmation after placing an order?

A: Yes, you will receive an email confirmation once your order has been placed successfully.

Shipping Policy

Q: What are your shipping options?

A: We offer various shipping options, including standard and express delivery. Shipping costs and estimated delivery times will be calculated at checkout.

Q: Do you ship internationally?

A: Currently, we only ship within the United Kingdom.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email to monitor your package's progress.

Return and Refund Policy

Q: What is your return policy?

A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at support@magily.shop with your order details and reason for return. We will provide you with instructions on how to return the item.

Q: Are there any items that cannot be returned?

A: Custom or personalized items cannot be returned unless they are defective or damaged.

Q: How long does it take to process a refund?

A: Refunds are processed within 5-7 business days after we receive the returned item. You will receive a confirmation email once the refund has been issued.

Customer Service

Q: How can I contact customer service?

A: You can contact our customer service team via email at support@magily.shop. Our team is available Monday to Friday from 9 AM to 5 PM GMT.

Q: What should I do if I receive a defective or damaged item?

A: If you receive a defective or damaged item, please contact our customer service team immediately with your order details and a photo of the defect or damage. We will arrange a replacement or refund as soon as possible.

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if your order has already been processed or shipped, we may not be able to make changes.

Miscellaneous

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Q: Are your products environmentally friendly?

A: We are committed to sustainability and use eco-friendly materials and packaging whenever possible.